topic Radio station error in Android

Radio station error

kascheri12 — Wed, 11 Jul 2018 01:26:47 GMT

Plan

Premium

Country

Device

Samsung Galaxy 7

Operating System

Android

My Question or Issue

When go to a song radio or artist radio, I'm constantly getting "Radio station error" and songs don't load

Re: Radio station error

Loxer — Wed, 11 Jul 2018 02:06:42 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: Radio station error

kascheri12 — Wed, 11 Jul 2018 05:24:41 GMT

Hi there, thanks so much for your help!

I followed the instructions to clean and uninstall the app. I rebooted my
phone twice and then installed the app again and I'm still having the same
problem.

I'm on Samsung Galaxy S7 SM-G935V Androind 7.0

Re: Radio station error

tjinca1 — Wed, 18 Jul 2018 02:53:31 GMT

I'm having the same error on Windows 10 app from Microsoft store. I've uninstalled and redownloaded it, and it's still not working. It's a premium account and very frustrating.

Re: Radio station error

Loxer — Wed, 18 Jul 2018 07:37:55 GMT

Hey guys,

Sorry for the inconvenience.

@tjinca1

Please have a look at this thread and let me know how it goes.

@kascheri12

Have you tried signing in with another account or try to sign in with your account on another device with similar specs?

Try to reset your Network Settings.

Hope it helps 🙂

Re: Radio station error

tjinca1 — Mon, 30 Jul 2018 18:45:04 GMT

I found the fix and it worked perfect for me! Do what this page says to do (you might have to google how to change the host file).

https://community.spotify.com/t5/Desktop-Windows/If-Daily-Mix-Friends-Feed-Radio-DON-T-WORK-try-this-solution/td-p/4512146/highlight/false

Re: Radio station error

JupiterMaroon — Sun, 01 Dec 2019 19:53:14 GMT

I figured out that you can get an error by trying to make a radio station out of a playlist with duplicate songs. So try removing duplicates in the playlist.

Re: Radio station error

supergabers — Tue, 04 Feb 2020 17:53:29 GMT

Yup! That was my problem. I deleted the duplicates and now my playlist radio station works again. Thanks for the help!

Re: Radio station error

Katerina — Thu, 27 Feb 2020 09:09:43 GMT

Hey there folks,

@supergabers - Good to hear that this worked and thanks for sharing this here in the Community!

@kascheri12 - Just to confirm, have you given a try to the steps provided by @JupiterMaroon? If you're still having troubles after that, it'd be helpful if you could share a screenshot of the error message you see, as well as the steps you take when this happens so we can take a closer look into what's happening.

In the meanwhile, we hope you don't mind us marking @JupiterMaroon and @tjinca1's posts as solutions so users with a similar issue can find them more easily.

Keep us posted and have a lovely day 🙂

Re: Radio station error

JupiterMaroon — Thu, 27 Feb 2020 15:36:34 GMT

Thank you guys for hearing the solution. It would also be a good
opportunity for a bug fix. Possibly scanning the list of songs for radio
generation to see if there are any duplicates before creating the radio
station.
I dont know the guts of how spotify works, but I assume there is some list
of songs being used to generate the station.