topic Re: App crashes when I press the search button in Android

App crashes when I press the search button

perereman — Mon, 16 Jul 2018 18:16:19 GMT

Hi there!

Plan

Premium

Country

Spain

Device

Xiaomi Redmi 5a

Operating System

Android 7.1.2 MIUI 9.5

My Question or Issue

I am a Spotify enthusiastic lover but I am facing a technical issue with my new smartphone: every time I press the search button the app crashes and when I open it again I do have to log in again and every downloaded playlist/song flew away so I have to download them all again

Thank you very much

Re: App crashes when I press the search button

Loxer — Mon, 16 Jul 2018 19:50:38 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: App crashes when I press the search button

perereman — Tue, 17 Jul 2018 06:51:18 GMT

Unistalling and installing the application worked.

Thank you very much!