Problems with logging on while offline

ccleeren — Tue, 17 Jul 2018 09:49:06 GMT

I think I have found a glitch while logging on to Spotify when it was previously offline.

On my mobile phone, I use Spotify in offline mode to save on my mobile data while listening to Spotify in the car. Now the app did log out and I cannot log in again. The app always that I'm offline and offers the choice to connect but this doesn't work because I'm offline.

I do not know why the app has previously logged out (can be my fault or caused by an update of the software -Spotify/OS-).

Probably I will need to uninstall Spotify and install it again.

Plan

Premium

Country

Belgium

Device

Nokia 5

Operating System

Android 8.1.0

Re: Problems with logging on while offline

Loxer — Tue, 17 Jul 2018 10:50:26 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

topic Problems with logging on while offline in Android

Problems with logging on while offline

Re: Problems with logging on while offline