topic Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0) in Android

Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

ParaDoX94 — Sat, 21 Jul 2018 12:34:55 GMT

Plan

Premium

Country

Finland

Device

Samsung Galaxy S7

Operating System

Android Oreo (8.0) (Samsung official Nordic ROM, no root or customs)

Spotify version

8.4.63.584 armV7

My Question or Issue

The Spotify app has been behaving badly for some time now, having issues such as:

1. Overlapping playlist with the main view where the main view stays scrollable (image attached).

2. Ignoring the new music player widget in the lock screen, shows an old song and doesn't change.

3. Sometimes unexpectedly stopping playback at some point, usually after few tracks have played. Usually this is related to the point 2, when I see it ignoring the widget it'll usually do this as well.

4. Sometimes playback doesn't stop when you pull out the earbud plug, it will continue to play through the speaker. I remember this at least once being related to section 2 as well.

5. Sometimes I get notified that Spotify is using a lot of battery.

Reinstalling, clearing the app cache, factory resetting the device resolve them for a short amount of time, until it starts behaving badly again. Sometimes they all come at the same time, sometimes not.

I recall these issues stated after the Oreo update.

Re: Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

Loxer — Sat, 21 Jul 2018 12:36:58 GMT

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. Could you try signing in with another account or if possible please sign in with your account in another device with similar specs?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Re: Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

ParaDoX94 — Sat, 21 Jul 2018 12:42:43 GMT

I have tried restarting, reinstalling the app, resetting the whole device. They all resolve it for a short amount of time but it starts happening again. I don't have another account unfortunately. I also don't have another device that runs Oreo. I have a tablet but it's on Nougat (7.0).

Spotify version is in the post and the OS is Android 8.0 with Samsung Experience 9.0. Baseband is G930FXXU2ERD6.

I wonder if it could have something to do with having my downloaded songs stored in SD card instead of internal memory?

Re: Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

Loxer — Sat, 21 Jul 2018 12:44:53 GMT

Hey @ParaDoX94,

Thanks for the reply!

It could have something to do with that too.

Try to remove the SD Card and see if that helps.

You can just create another free account just for testing if you want.

Let me know how it goes 🙂

Re: Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

ParaDoX94 — Sat, 21 Jul 2018 12:47:58 GMT

Yeah, I started moving the songs from my SD card to the internal now. I'll test it for couple of days and see if it still happens.