topic Re: Saved songs being deleted and disapearing in Android

Saved songs being deleted and disapearing

Agmontal — Sat, 14 Jul 2018 14:54:51 GMT

Plan

Premium

Country

Israel

Device

Galaxy s7

Operating system

Android Oreo

My Question or Issue

I have something like 4000 songs saved in phone.

sometimes i see that songs that i saved in the past are now there and that i need to save them again!

if i cant rely on my spotify account to arrange my nusic ill move right away to google play.

all i want is that my saved songs will be there when i want to listen to it.

Re: Saved songs being deleted and disapearing

Alfredo — Mon, 16 Jul 2018 02:18:31 GMT

Hey @Agmontal.

Sorry to hear that. Check out the steps under “Downloads unexpectedly removed” on this support page. They should help with this.

All the best.

Re: Saved songs being deleted and disapearing

Agmontal — Sat, 21 Jul 2018 21:05:26 GMT

i talked mainly about saved songs.

the downloaded ones is another deal i already know.

but songs i saved in the past should still be saved, downloaded or not.

isnt it ?

Re: Saved songs being deleted and disapearing

Alfredo — Sat, 21 Jul 2018 23:01:28 GMT

Thanks for getting back to us!

If you're referring to the songs saved to Your Library, they should remain there unless they're no longer available on Spotify due to licensing changes.

To make sure what happened, head to your Spotify app Settings > Playback > Hide unplayable songs, and turn it on. This way, the songs that are no longer available should show grayed out, instead of not showing at all.

Let us know how it goes.