topic Re: Music play stops in Android

Music play stops

Sunnyrunner31 — Wed, 25 Jul 2018 16:13:35 GMT

Plan

Premium

Country

U.S.

Device

Samsung Galaxy 9

Operating System

Android Oreo

My Question or Issue

I'll be listening to downloaded music on the app and it stops playback multiple times in an hour. How can I fix this so I don't cancel my membership? I'd expect my music to stop if I want paying for the service.

Re: Music play stops

Billy-J — Wed, 25 Jul 2018 16:21:04 GMT

Hello, welcome to the community.

Were you able to:

Restart the app
Restart your device
Uninstall, and reinstall the app
Log out and log back in

Let me know how that goes. Hope this helps 🙂

Re: Music play stops

Sunnyrunner31 — Wed, 25 Jul 2018 16:24:56 GMT

Tried this 4 times now and the problem continues.

Re: Music play stops

Billy-J — Wed, 25 Jul 2018 16:46:14 GMT

Thanks for the reply.

Were you able to check your subscription status? Here is the link to check-https://support.spotify.com/account_payment_help/subscription_information/how-do-i-check-my-subscription-status/

Let me know how it goes. Hope this helps.

Re: Music play stops

Sunnyrunner31 — Wed, 25 Jul 2018 16:50:25 GMT

I'm setup as premium and it renews again on 8/17. I'm paid up and everything.

Re: Music play stops

Billy-J — Wed, 25 Jul 2018 16:55:25 GMT

Thanks for the reply.

I've asked a Spotify Moderator to take a look at this, they'll get back to you soon.

Thanks for your paitence.