topic Re: [Android auto] Can't load library when offline in Android

[Android auto] Can't load library when offline

jlhardegen — Sat, 30 Jun 2018 08:25:26 GMT

Plan

Premium

Country
Germany

Device

Galaxy Note 8

Operating System

Android 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064

My Question or Issue

It used to be possible to open the library while offline on Android Auto. Since a couple of weeks this doesn't work anymore and I always have to switch data on in order to change a playlist etc.

Re: [Android auto] Can't load library when offline

SergioDavid — Mon, 02 Jul 2018 21:06:47 GMT

Hey @jlhardegen, welcome to the Community!

Did this start happening after an app or firmware update? Do you have any trouble if you sort your tunes by Downloaded?

Let us know how it goes.

Re: [Android auto] Can't load library when offline

jlhardegen — Mon, 09 Jul 2018 07:47:56 GMT

Hey Sergio,

I cannot exactly tell you if this started after an app update, whether that is Spotify or Android Auto. The last update happened 3 days ago and the error continues. I am now on version 8.4.61.683.

In Android Auto I cannot sort anything, so that didn't help.

Re: [Android auto] Can't load library when offline

Melody — Tue, 10 Jul 2018 16:39:38 GMT

Hey @jlhardegen.

Thanks for getting back to us!

Are you getting any error messages when this happens, or is this just showing as frozen?

Could you also confirm if this is happening on your phone, or your stereo display when connecting your phone to Android Auto?

Keep us in the loop,
/M

Re: [Android auto] Can't load library when offline

jlhardegen — Fri, 13 Jul 2018 05:41:12 GMT

Hey Melody,

there is no error message, just a loading screen. And after a while, it loads the current queue instead of the library.

This happens only on my phone, the car doesn't have Android Auto.

Jan

Re: [Android auto] Can't load library when offline

jlhardegen — Thu, 26 Jul 2018 14:51:42 GMT

Btw: I'm on version 8.4.63.584 now and the library now loads while offline.