topic Re: Spotify randomly removing downloaded music? in Android

Spotify randomly removing downloaded music?

ethandale — Fri, 27 Jul 2018 18:40:43 GMT

Plan

Premium

Country

USA

Device

Galaxy S7/HTC One

Operating System

Android Oreo/Android Lollipop

My Question or Issue

Every now and then, Spotify just removes my downloaded music and I have to download each playlist all over again! Those two phones are the only devices I have Spotify on, and I don't have anywhere near the track limit... Does anyone know why this is happening?

Re: Spotify randomly removing downloaded music?

Loxer — Fri, 27 Jul 2018 19:03:11 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Please don't forget to check this FAQ to troubleshoot this issue 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!