topic Re: Download via Mobile Data in Android

Download via Mobile Data

Cracky_310 — Sat, 28 Jul 2018 22:13:21 GMT

Plan

Premium

Country

Germany

Device

(Samsung Galaxy S9)

Operating System

(Android Oreo.)

My Question or Issue

I've activated mobile downloads, but Spotify doesn't download and still wants me to activate it in settings.

Re: Download via Mobile Data

Billy-J — Sun, 29 Jul 2018 00:42:10 GMT

Hey @Cracky_310 🙂

Please go ahead and follow these steps:

Sign out, then sign back into the Spotify app
Do a soft reset (Power off, then power the device back on)

let me know how this goes 🙂

Re: Download via Mobile Data

Cracky_310 — Sun, 29 Jul 2018 08:39:22 GMT

Still the same problem

Re: Download via Mobile Data

Cracky_310 — Sun, 29 Jul 2018 08:56:41 GMT

Looks like its a with the Dual SIM.

If i deactivate one SIM Card the download works just normal.

Any ideas?

Re: Download via Mobile Data

Billy-J — Sun, 29 Jul 2018 12:41:58 GMT

@Cracky_310,

Thanks for the reply. In this case, this looks like an issue with your network. I would fix this issue with your network provider or your device manufacturer, since it seems to be working with one SIM.

Hope this helps!