topic CANNOT CONNECT in Android

CANNOT CONNECT

Andure4 — Sun, 29 Jul 2018 14:23:32 GMT

My Question or Issue

I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again.

I'm currently using a vivo v5 phone. And my spotify is Premium. PLEASE HELP!

This is what the app shows me when I open it

Re: CANNOT CONNECT

Billy-J — Sun, 29 Jul 2018 15:10:14 GMT

Hey @Andure4 🙂

Please go ahead and follow these steps:

do a soft reset (Power off; then power the device back on)
if that doesn’t help, sign out, then sign back into your Spotify account and also check your network connection, and/or change your network.

Let me know how this goes 🙂

Re: CANNOT CONNECT

ja_torres — Sun, 29 Jul 2018 17:57:06 GMT

I have the same problem. I've tried what the previous user did and still the same results. I have also tried turning off my phone and turn it back on. Even tried changing connections from WiFi to data still the same results. Also signing off and on my account from Google App, since the Spotify app won't open. Is this a bug?

Re: CANNOT CONNECT

Billy-J — Sun, 29 Jul 2018 18:30:49 GMT

@ja_torres,

Please go ahead and uninstall, then reinstall the app. Let me know how this goes 🙂

Re: CANNOT CONNECT

Loxer — Sun, 29 Jul 2018 19:27:22 GMT

Hey @Andure4 & @ja_torres, welcome to the Community.

Hope you are doing great!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Spotify is aware of the issue and is working on a fix for it.

Just keep your self updated in this thread.

Hope it helps 🙂

Re: CANNOT CONNECT

ja_torres — Sun, 29 Jul 2018 23:07:56 GMT

I've already did that from the first time I experienced the glitch and then after a day or so, the problem shows up again. Tried clean reinstall since last week.