https://community.spotify.com/t5/Android/Black-Screen/m-p/4537895#M136837 <P>Hi&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/21802201">@Imshorty010</a>! Welcome to our Spotify Community.</P> <P>&nbsp;</P> <P>Could you let us know since when you're having this issue? We'd recommend trying to log in using a friend's or a family member's account.&nbsp;</P> <P>&nbsp;</P> <P>Also, can you check if you followed all the steps at&nbsp;<SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;https://support.spotify.com/article/reinstallation-of-spotify/&quot;}" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0}"><A class="in-cell-link" href="https://support.spotify.com/article/reinstallation-of-spotify/" target="_blank">https://support.spotify.com/article/reinstallation-of-spotify/</A>&nbsp;while reinstalling the app?</SPAN></P> <P>&nbsp;</P> <P>Let us know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 30 Jul 2018 21:15:51 GMT Aimee_T 2018-07-30T21:15:51Z https://community.spotify.com/t5/Android/Black-Screen/m-p/4532141#M136318 <P><STRONG>Plan</STRONG></P><P>Free</P><P><STRONG>Country</STRONG></P><P>&nbsp;America</P><P><STRONG>Device</STRONG></P><P>Galaxy J3 Eclipse</P><P><STRONG>Operating System</STRONG></P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>Recently, as of today, when I bring up my music to see the time, if I can skip it, what song it is, pause and start it, anything else you can do on it, was completely black. Nothing else but black. And if I close it (as my music was still playing) it completely stops and keeps the app open.&nbsp;</P><P>I tried deleting it, deleting data and cache, restarting my phone, and nothing has worked.</P><P>Please help, as it started today and I can't stop it.</P> Sun, 22 Jul 2018 00:20:38 GMT https://community.spotify.com/t5/Android/Black-Screen/m-p/4532141#M136318 Imshorty010 2018-07-22T00:20:38Z https://community.spotify.com/t5/Android/Black-Screen/m-p/4537895#M136837 <P>Hi&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/21802201">@Imshorty010</a>! Welcome to our Spotify Community.</P> <P>&nbsp;</P> <P>Could you let us know since when you're having this issue? We'd recommend trying to log in using a friend's or a family member's account.&nbsp;</P> <P>&nbsp;</P> <P>Also, can you check if you followed all the steps at&nbsp;<SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;https://support.spotify.com/article/reinstallation-of-spotify/&quot;}" data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:[null,0],&quot;11&quot;:4,&quot;12&quot;:0}"><A class="in-cell-link" href="https://support.spotify.com/article/reinstallation-of-spotify/" target="_blank">https://support.spotify.com/article/reinstallation-of-spotify/</A>&nbsp;while reinstalling the app?</SPAN></P> <P>&nbsp;</P> <P>Let us know how it goes <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 30 Jul 2018 21:15:51 GMT https://community.spotify.com/t5/Android/Black-Screen/m-p/4537895#M136837 Aimee_T 2018-07-30T21:15:51Z