topic Re: Artists missing in Android

Artists missing

steviesteve75 — Wed, 01 Aug 2018 19:12:10 GMT

Plan

Free

Country

Device

Operating System

My Question or Issue

After the recent update my Android version of Spotify is missing all of my saved artists. It still shows my albums under the "Albums" section, but none of my artists are appearing under "Artists". I have tried a clean reinstall, clearing the cache, restarting the phone, and all of that. My desktop version still shows my artists, just not mobile. I like to go to my saved artsists and shuffle my favorite albums as a whole instead of one album at a time or being forced to play all releases from that artists.

Re: Artists missing

Alfredo — Sat, 04 Aug 2018 02:32:12 GMT

Hey @steviesteve75.

Could you send us your device's make and model, Android, and Spotify version numbers?

In the meantime, does unfollowing and following an artist back help at all?

Keep us posted.

Re: Artists missing

steviesteve75 — Sat, 04 Aug 2018 02:43:35 GMT

Android version 7.0

Model: LGL83BL

Spotify version: 8.4.64.555 armV7

Unfollow/follow doesn't help. If I like/follow an artists it only takes me to their page where I have play all music instead of by the albums I liked.

Re: Artists missing

Alfredo — Sun, 05 Aug 2018 02:37:07 GMT

Thanks for getting back to us with this info!

Let's make sure you don't have multiple Spotify accounts. To do so, just follow these suggestions. You might be loggin in to different accounts on each device.

Let us know how it goes.

Re: Artists missing

steviesteve75 — Sun, 05 Aug 2018 02:42:47 GMT

I do not have multiple accounts. If I scroll under my saved albums/playlists it is all there. The app will say I don't have any saved artists, but still show my albums under the albums page.