Connection error / Offline mode

Duut — Thu, 09 Aug 2018 08:53:48 GMT

Plan

Premium

Country

The Netherlands

Device

Samsung Galaxy 8

Operating System

Android Oreo

My Question or Issue

Hi,

Since a few weeks I'm getting a connection error from Spotify.

When I open Spotify and choose a playlist or artist it's all good, however when after a while I want to change playlist or artist Spotify claims I'm in Offline mode. If I press a thumbnail from a playlist/artist it keeps on loading, if I search it gives me the offline mode.

I am definitely not in Offline mode, I'm connected with WiFi and otherwise 4G, both are stable connections.

To resolve this problem I sometimes have restart the app 4 or 5 times. I have restarted my phone numerous times, deleted cache, reinstalled the app etc etc nothing seems to work.

I haven't had this problem in the past, so my guess it has something to do with the latest update. Hope you guys can solve this as soon as possible.

Re: Connection error / Offline mode

Jose_M — Fri, 10 Aug 2018 19:58:32 GMT

Hello @Duut!

I'd recommend trying a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

topic Connection error / Offline mode in Android

Connection error / Offline mode

Re: Connection error / Offline mode