topic Re: Spotify cutting in and out!! in Android

Spotify cutting in and out!!

GaryL133 — Thu, 09 Aug 2018 02:42:29 GMT

Plan

Free/Premium

Country

My Question or Issue

I have been using Spotify via my AV system for close on 12 months and am a Premium Subcriber.

Recently music keeps cutting in and out making it impossible to listen to, it also has a lag time if I try and skip tracks so pause a song.

I use an apple I pad or mostly an apple I phone 7 s with the app , all updates have been done when requested ,I have logged in and out of the Spotify app numerous time but the problem persists.

I can stream Apple Music from devices with no issues, in its current format I am paying for a service I can't use , please help .

My location is Australia .

Gary.

Re: Spotify cutting in and out!!

user-removed — Fri, 10 Aug 2018 06:58:10 GMT

Hi @GaryL133, welcome to the community!

In this instance, I recommend that you perform a clean reinstall of Spotify on your device. You can find device-specific steps on how to do this in this article.

Hope this helps, thanks and have a great day!

Re: Spotify cutting in and out!!

GaryL133 — Fri, 10 Aug 2018 10:54:46 GMT

Hi

Thanks for your advice , however I have done this 3 times and the problem persists. I don't want to leave Spotify but if I can't sort it I'll have to , as I am paying for something that is unusable .

Re: Spotify cutting in and out!!

user-removed — Fri, 10 Aug 2018 10:57:59 GMT

Hey @GaryL133,

Just double checking before we move on to more troubleshooting, did you also delete Spotify's cache as it said in the article I linked above? If not, could you please try that as well.

Thanks.

Re: Spotify cutting in and out!!

GaryL133 — Fri, 10 Aug 2018 11:32:46 GMT

Hi

I'll try anything but not sure how to clean the cache, I did delete and reinstall the app as I have mentioned.