Spotify stops working when I import music

Snarl — Tue, 14 Aug 2018 15:26:45 GMT

When I import my music to Spotify on my phone, the app stops working and I can't open it so I always have to reinstall. I can still listen to everything on my laptop though.

Thanks in advance

Re: Spotify stops working when I import music

Billy-J — Tue, 14 Aug 2018 21:06:07 GMT

Hey @Snarl,

Sorry to hear this.

Here are the next steps to take:

Note: Files or downloads from illegal sources are not permitted.

Spotify supports the following file types:

.mp3
.m4p (unless it contains video)
.mp4 (if QuickTime is installed on your computer)

The iTunes lossless format (M4A) is not supported.

We’ll do our best to match any unsupported local files with songs from the Spotify catalog.

Some of your tracks may be protected in restricted formats. You can install QuickTime on your desktop to allow most of these tracks to be played on Spotify.

If it’s just not playing on your phone, I would do a soft reset on your phone (power off, then power back on your device). Also, please make sure the following is updated:

Your phone’s software is up to date
Your spotify app is up to date

Hope this helps 😊

topic Re: Spotify stops working when I import music in Android

Spotify stops working when I import music

Re: Spotify stops working when I import music