topic Re: Bad sound on headphones in Android

Bad sound on headphones

fjmalo — Fri, 17 Aug 2018 01:30:59 GMT

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like listening to music, with some very poor quality speakers.
Before doing the update, the sound was very good, now it's **bleep**. But if you connect the spotify over bluetooth the sound looks good in it.
Does anyone else have the same problem?

Re: Bad sound on headphones

Billy-J — Fri, 17 Aug 2018 01:44:05 GMT

Hey @fjmalo,

Sorry to hear this.

Could you try following these steps in this support article to see if that helps: https://support.spotify.com/using_spotify/system_settings/high-quality-streaming/?

Let me know how you get on 😊

Re: Bad sound on headphones

fjmalo — Fri, 17 Aug 2018 10:05:35 GMT

Hi
I've tried changing the music quality to very high, but de problem continues.

And i don't have de equalizer option.

Re: Bad sound on headphones

Billy-J — Fri, 17 Aug 2018 14:04:08 GMT

@fjmalo,

Were you able to follow all these steps here: https://community.spotify.com/t5/Android/Android-Troubleshooting-Spotify/m-p/113082#M6612?

Let me know how this goes!