topic Re: Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been downl in Android

Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been download

spotadandy — Thu, 16 Aug 2018 09:21:55 GMT

Planpremium

Country Netherlands

Device

Samsung J3 galaxy

Operating System

Android 5.1.1.

My Question or Issue

When I download a playlist, on my Samsung in the left corner I keep seeing the message "Downloading" even after it has been fully downloaded.

Re: Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been downl

Billy-J — Thu, 16 Aug 2018 11:13:07 GMT

Hey @spotadandy,

Sorry to hear this - No worries, help’s here 🙂

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 😊

Re: Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been downl

spotadandy — Fri, 17 Aug 2018 08:37:02 GMT

Hi Billy J,

I did this already, and it is still happening.

Android 5.1.1.
Spotify version 8.4.66.733 armV7

Re: Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been downl

Billy-J — Fri, 17 Aug 2018 13:48:03 GMT

@spotadandy,

Thanks for the reply!

Sorry if that didn’t work. Could you try using another internet connection, and make sure to clear the app’s cache?

Let me know how this goes 🙂

Re: Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been downl

spotadandy — Fri, 24 Aug 2018 07:19:48 GMT

I also did this. But it still happening!!