https://community.spotify.com/t5/Android/Searching-reports-that-there-s-no-internet-connection-while/m-p/4551231#M138081 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/1034255">@springbok</a>, thanks for writing!</P> <P>&nbsp;</P> <P>Just to check, we'd like to know if you've tried the following steps:</P> <P>&nbsp;</P> <UL> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We've seen reports that the Spotify app is crashing for Android users when using the Share feature. \n\nThis doesn't appear to affect every Android device, so we should continue to cover all basic troubleshooting steps first. \n\n- Reinstall\n- Remove Registed Offline Devices\n- Switched device off/on\n- Same result on WiFi and mobile connection\n\nIf nothing works - add the tag and gather following:\n\nUsername:\nDevice: \nExact version of Android:\nExact version of Spotify:\nCountry:\nCase link:\n\nThen, send a [Live Issue] template, and escalate to L3 with a detalied note of the above including the troubleshooting steps attempted. \n\n--\n\nL3 add to JIRA and close as investigating.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Remove your offline devices from <A href="https://www.spotify.com/account/offline-devices/" target="_self">here</A>.</SPAN></LI> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We've seen reports that the Spotify app is crashing for Android users when using the Share feature. \n\nThis doesn't appear to affect every Android device, so we should continue to cover all basic troubleshooting steps first. \n\n- Reinstall\n- Remove Registed Offline Devices\n- Switched device off/on\n- Same result on WiFi and mobile connection\n\nIf nothing works - add the tag and gather following:\n\nUsername:\nDevice: \nExact version of Android:\nExact version of Spotify:\nCountry:\nCase link:\n\nThen, send a [Live Issue] template, and escalate to L3 with a detalied note of the above including the troubleshooting steps attempted. \n\n--\n\nL3 add to JIRA and close as investigating.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Give Spotify a <A href="https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/" target="_self">clean reinstall</A>.</SPAN></LI> <LI>Switched your device off/on.</LI> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We've seen reports that the Spotify app is crashing for Android users when using the Share feature. \n\nThis doesn't appear to affect every Android device, so we should continue to cover all basic troubleshooting steps first. \n\n- Reinstall\n- Remove Registed Offline Devices\n- Switched device off/on\n- Same result on WiFi and mobile connection\n\nIf nothing works - add the tag and gather following:\n\nUsername:\nDevice: \nExact version of Android:\nExact version of Spotify:\nCountry:\nCase link:\n\nThen, send a [Live Issue] template, and escalate to L3 with a detalied note of the above including the troubleshooting steps attempted. \n\n--\n\nL3 add to JIRA and close as investigating.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Check if the app behaves the same on WiFi and mobile connection.</SPAN></LI> </UL> <P>Giving these a try could bring everything back to normal.</P> <P>&nbsp;</P> <P>We hope this helps. Have an amazing day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 22 Aug 2018 01:07:09 GMT JulianA_Bogota 2018-08-22T01:07:09Z https://community.spotify.com/t5/Android/Searching-reports-that-there-s-no-internet-connection-while/m-p/4550486#M137987 <P>When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now you may think that this music is in the cache, but I just deleted the complete cache. After playing several songs I see it grow with about 4MB per song, so it has an internet connection. I've tried this several times.<BR /><BR />How can I get Spotify search to work again?</P> Mon, 20 Aug 2018 21:56:45 GMT https://community.spotify.com/t5/Android/Searching-reports-that-there-s-no-internet-connection-while/m-p/4550486#M137987 springbok 2018-08-20T21:56:45Z https://community.spotify.com/t5/Android/Searching-reports-that-there-s-no-internet-connection-while/m-p/4551231#M138081 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/1034255">@springbok</a>, thanks for writing!</P> <P>&nbsp;</P> <P>Just to check, we'd like to know if you've tried the following steps:</P> <P>&nbsp;</P> <UL> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We've seen reports that the Spotify app is crashing for Android users when using the Share feature. \n\nThis doesn't appear to affect every Android device, so we should continue to cover all basic troubleshooting steps first. \n\n- Reinstall\n- Remove Registed Offline Devices\n- Switched device off/on\n- Same result on WiFi and mobile connection\n\nIf nothing works - add the tag and gather following:\n\nUsername:\nDevice: \nExact version of Android:\nExact version of Spotify:\nCountry:\nCase link:\n\nThen, send a [Live Issue] template, and escalate to L3 with a detalied note of the above including the troubleshooting steps attempted. \n\n--\n\nL3 add to JIRA and close as investigating.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Remove your offline devices from <A href="https://www.spotify.com/account/offline-devices/" target="_self">here</A>.</SPAN></LI> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We've seen reports that the Spotify app is crashing for Android users when using the Share feature. \n\nThis doesn't appear to affect every Android device, so we should continue to cover all basic troubleshooting steps first. \n\n- Reinstall\n- Remove Registed Offline Devices\n- Switched device off/on\n- Same result on WiFi and mobile connection\n\nIf nothing works - add the tag and gather following:\n\nUsername:\nDevice: \nExact version of Android:\nExact version of Spotify:\nCountry:\nCase link:\n\nThen, send a [Live Issue] template, and escalate to L3 with a detalied note of the above including the troubleshooting steps attempted. \n\n--\n\nL3 add to JIRA and close as investigating.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Give Spotify a <A href="https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/" target="_self">clean reinstall</A>.</SPAN></LI> <LI>Switched your device off/on.</LI> <LI><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We've seen reports that the Spotify app is crashing for Android users when using the Share feature. \n\nThis doesn't appear to affect every Android device, so we should continue to cover all basic troubleshooting steps first. \n\n- Reinstall\n- Remove Registed Offline Devices\n- Switched device off/on\n- Same result on WiFi and mobile connection\n\nIf nothing works - add the tag and gather following:\n\nUsername:\nDevice: \nExact version of Android:\nExact version of Spotify:\nCountry:\nCase link:\n\nThen, send a [Live Issue] template, and escalate to L3 with a detalied note of the above including the troubleshooting steps attempted. \n\n--\n\nL3 add to JIRA and close as investigating.&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:[null,0],&quot;4&quot;:[null,2,16777215],&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Check if the app behaves the same on WiFi and mobile connection.</SPAN></LI> </UL> <P>Giving these a try could bring everything back to normal.</P> <P>&nbsp;</P> <P>We hope this helps. Have an amazing day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 22 Aug 2018 01:07:09 GMT https://community.spotify.com/t5/Android/Searching-reports-that-there-s-no-internet-connection-while/m-p/4551231#M138081 JulianA_Bogota 2018-08-22T01:07:09Z