topic Re: 'offline' when fully connected in Android

'offline' when fully connected

Clwatsnn — Thu, 23 Aug 2018 22:52:02 GMT

Plan

Premium

Country

New Zealand

Device

Samsung S7 edge, maccook 2015

Operating System

android oreo, el capitan

My Question or Issue

For about an month my account says it's offline. I can browse music so it is gathering online info.

Anything I try search comes up saying I'm offline or if I'm listening and try 'go to artist' the options are greyed out.

I've deleted app, reset cache, logged out etc.

This is an issue across both my phone and computer

Kinda defeats the purpose of paying for Spotify

Re: 'offline' when fully connected

jsannn — Thu, 23 Aug 2018 23:08:44 GMT

Hi @Clwatsnn

Spotify is aware of this problem and there is Ongoing Issue about it in the community here. Please add your feedback there, it will help to resolve it faster.

Re: 'offline' when fully connected

Clwatsnn — Thu, 23 Aug 2018 23:41:20 GMT

This is helpfull, kinda. no solutions yet though 😭