topic Re: Share option causes Android crash in Android

Share option causes Android crash

LeilanyLima — Thu, 23 Aug 2018 13:59:08 GMT

Has been crashing since yesterday. Uninstall doesn't resolve issue.

Plan

Premium

Country

Usa

DeviceSamsung Galaxy 9

My Question or Issue

Re: Share option causes Android crash

Billy-J — Thu, 23 Aug 2018 14:57:43 GMT

Hey @LeilanyLima, welcome to the community.

Hope you’re doing great!

Could you try following these steps:

Remove Registered Offline Devices
Switch device off/on
Do you get the same result on WiFi and mobile connection

Let me know how it goes.

Re: Share option causes Android crash

Tench003 — Thu, 23 Aug 2018 16:56:05 GMT

I've been having the exact same issue since yesterday. I deleted the app and did the login again, the issue is still there. Doesn't matter if it's any particular platform you're trying to share to. Soon as you hit the "share" button it stops the application and the music .

Re: Share option causes Android crash

RioG — Thu, 23 Aug 2018 16:59:13 GMT

I am having the same issue! I have uninstalled the app and reinstalled it. Cleared my cache and done everything that other people have suggested. It is happening whether I am connected to WiFi or not!

Re: Share option causes Android crash

Billy-J — Thu, 23 Aug 2018 17:09:48 GMT

Hey everyone,

Spotify is aware of this issue, and they are working towards a solution.

I’ll update you if anything comes up 🙂

Thanks!

Re: Share option causes Android crash

LeilanyLima — Fri, 24 Aug 2018 14:01:03 GMT

Hi Billy,

I've tried these things but the problem continues. It doesn't matter if I'm on Wi-Fi or data. It's been 2 days now. Have uninstalled 3 times already.

Re: Share option causes Android crash

sineo — Fri, 24 Aug 2018 14:38:47 GMT

It's been happening since the new samsung updates came out last week. Not sure if that has something to do with it.

Re: Share option causes Android crash

GlhrmCst — Fri, 24 Aug 2018 18:43:46 GMT

I have the same issue here

Premium acc

Brazil

Zenfone 3 zoom

Re: Share option causes Android crash

dskfspot — Fri, 24 Aug 2018 22:24:28 GMT

I was able to resolve this after uninstalling Facebook Messenger. I reinstalled FB Messenger Lite and that works. 'Hope that helps.

Re: Share option causes Android crash

Billy-J — Sat, 25 Aug 2018 00:21:42 GMT

Hey everyone,

There is a thread here about this issue that explains what’s going on.

You can use that thread to check the status update and methods you can try to help solve the issue.

Hope this helps 🙂