topic Re: Is anyone else experiencing issues with the mobile app on Android? in Android

Is anyone else experiencing issues with the mobile app on Android?

jaisonmiguek — Fri, 24 Aug 2018 20:57:14 GMT

hello,

Every time I try to open Spotify, it takes forever for the home screen to load, and if I try to load a song, it plays for a few seconds and then the app crashes. Every other app on my phone works fine so I know it's not just the phone. Anyone else getting this all of a sudden?

Re: Is anyone else experiencing issues with the mobile app on Android?

Billy-J — Fri, 24 Aug 2018 21:06:05 GMT

Hey @jaisonmiguek, welcome to the community.

Hope you’re doing great!

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Keep me posted 🙂

Re: Is anyone else experiencing issues with the mobile app on Android?

rachelallie88 — Fri, 24 Aug 2018 21:57:52 GMT

Im not able to share songs or playlists for some reason. I hit share, the app freezes up and kicks me out completely. Anyone else having this issue? I turned my phone off anf back on again as well as made sure my spotify app is updated.

Re: Is anyone else experiencing issues with the mobile app on Android?

Billy-J — Fri, 24 Aug 2018 23:20:45 GMT

Hey everyone,

Let’s follow these steps:

Remove Registered Offline Devices
Switch device off/on
Do you get the same result on WiFi and mobile connection?

Let me know how this goes.

Re: Is anyone else experiencing issues with the mobile app on Android?

Eeevarn — Sat, 25 Aug 2018 00:09:13 GMT

Yup, the share problem is making the rounds on Android. There is a discussion on the forum dedicated to this problem. https://community.spotify.com/t5/Ongoing-Issues/Android-Spotify-crashes-when-I-attempt-to-share-a-song/idc-p/4553359#M75278

The solution for the time being is to uninstall FB Messenger and roll back to a previous version of the app. Read through the comments and find the link. It worked for me.

The problem appears to be with the latest update of messenger. If you don't want to roll back to a previous version of messenger, install messenger lite. There has been no problems with this app.

All the best,

-Ivan

Re: Is anyone else experiencing issues with the mobile app on Android?

jaisonmiguek — Sat, 25 Aug 2018 17:57:23 GMT

@Billy-J wrote:
Hey @jaisonmiguek, welcome to the community.

Hope you’re doing great!ShowBox

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these Nox

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Keep me posted 🙂

thankyou so much