topic Re: Problem downloading in Android

Problem downloading

Sunshyne13 — Sun, 26 Aug 2018 22:47:24 GMT

Hello

so this is my problem. I have the premium plan on a Samsung s8. For about 2month every time I try to download an album or song it keeps giving me an "download error" message saying I have no more space. I've try removing albums,loggin out and back in and nothing seems to be working. I have tried some of what was said on the community board and nothing works.

Country

Montreal,Quebec, Canada

Device

Samsung Galaxy 8

Operating System

Android 8

Re: Problem downloading

Joe — Sun, 26 Aug 2018 23:13:38 GMT

It's not a question of space but there is a limit of 3,333 downloads per device on each of 3 devices. All you can do is to turn off the download switch on playlists/albums/artists/songs to reduce your total downloads. You should then be able to download new music.

Re: Problem downloading

Sunshyne13 — Sun, 02 Sep 2018 23:52:27 GMT

Hey, so I tried what you suggested and a worked for a few moments and them same error again.I actually put all my album off and it still gave me the same message.