https://community.spotify.com/t5/Android/Offline/m-p/4558823#M138974 <P><STRONG>Plan</STRONG></P><P>Free/Premium</P><P><STRONG>Country</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Htc</P><P><STRONG>Operating System&nbsp;</STRONG>Android&nbsp;</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>&nbsp;Help please. My device is stuck offline. I have full internet connection. I can play music but not search or add anything new. Have tried logging out and back in but nothing is working....</P> Sat, 01 Sep 2018 01:11:45 GMT duckstar421 2018-09-01T01:11:45Z https://community.spotify.com/t5/Android/Offline/m-p/4558823#M138974 <P><STRONG>Plan</STRONG></P><P>Free/Premium</P><P><STRONG>Country</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Htc</P><P><STRONG>Operating System&nbsp;</STRONG>Android&nbsp;</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>&nbsp;Help please. My device is stuck offline. I have full internet connection. I can play music but not search or add anything new. Have tried logging out and back in but nothing is working....</P> Sat, 01 Sep 2018 01:11:45 GMT https://community.spotify.com/t5/Android/Offline/m-p/4558823#M138974 duckstar421 2018-09-01T01:11:45Z https://community.spotify.com/t5/Android/Offline/m-p/4558831#M138975 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/21894936">@duckstar421</a>, welcome to the community.&nbsp;</P><P>&nbsp;</P><P>Hope you’re doing great!</P><P>&nbsp;</P><P>Could you make sure offline mode is turned off following these steps:&nbsp;</P><OL><LI>Tap <STRONG>Your Library</STRONG>&nbsp;<IMG src="https://ip2.i.lithium.com/74c71914c45bdde86134922f3d857f3092b6eecb/68747470733a2f2f73706f74696679737570706f72742e66726565746c732e666173746c792e6e65742f61727469636c652d67616c6c6572792f61727469636c6573322f696e6c696e655f69636f6e732f69636f6e5f6c6962726172792e706e67" border="0" /></LI><LI>Tap <STRONG>Settings</STRONG>&nbsp;<IMG src="https://ip2.i.lithium.com/444da744f62cbe2d094a722e59e2423f39ba9043/68747470733a2f2f73706f74696679737570706f72742e66726565746c732e666173746c792e6e65742f61727469636c652d67616c6c6572792f61727469636c6573322f696e6c696e655f69636f6e732f69636f6e5f73657474696e67732e706e67" border="0" /></LI><LI>Tap <STRONG>Playback</STRONG>.</LI><LI>Switch off&nbsp;<STRONG>Offline</STRONG>.</LI></OL><P>&nbsp;</P><P>If that doesn’t help, could you try removing your registered offline devices <A href="https://www.spotify.com/account/offline-devices/" target="_blank">here</A>?&nbsp;</P><P>&nbsp;</P><P>If you’re still having trouble, could you send me a screenshot of the error message being shown?&nbsp;</P><P>&nbsp;</P><P>Keep me posted <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 01 Sep 2018 02:00:28 GMT https://community.spotify.com/t5/Android/Offline/m-p/4558831#M138975 Billy-J 2018-09-01T02:00:28Z