topic Re: Album, Artist, Radio, Greyed Out in Android

Album, Artist, Radio, Greyed Out

blindmouses — Thu, 30 Aug 2018 12:03:20 GMT

Plan

Premium

Country

USA

Device

Samsung Galaxy 8

Operating System

Latest android available

My Question or Issue

This happens at least 3x per week. Album, Artist, and Radio options are grayed out. Have to restart the phone and the options are available again.

Re: Album, Artist, Radio, Greyed Out

TomLegend — Wed, 05 Sep 2018 15:56:29 GMT

Hey @blindmouses,

That's not cool! I'd recommend trying a reinstall first to see if it helps. You can check out the steps here. Just as a heads up, you'll need to redownload your offline tracks afterwards - so it's best to try when you're around WiFi.

Let us know how it goes!

Re: Album, Artist, Radio, Greyed Out

AeroZ — Wed, 05 Sep 2018 16:55:03 GMT

Hello!

I had the exact same problem today. Force closing the app and then reopening fixed it for now.

My app version is 8.4.70.663

Re: Album, Artist, Radio, Greyed Out

TomLegend — Wed, 05 Sep 2018 16:58:57 GMT

Hey @AeroZ,

Not cool! When it happened to you, was it the same on all tracks?

Re: Album, Artist, Radio, Greyed Out

AeroZ — Wed, 05 Sep 2018 17:00:12 GMT

Yes, with all tracks - in library, in playlists etc.

Re: Album, Artist, Radio, Greyed Out

Jemi — Thu, 06 Sep 2018 08:12:08 GMT

Hey @AeroZ and @blindmouses,

How's it going with the app? Still experiencing this after reinstalling/restarting? Just let us know if the issue persists and we'll take a closer look. Let us know the exact app version and OS version, telling us the ones you haven't provided yet.

Re: Album, Artist, Radio, Greyed Out

AeroZ — Thu, 13 Sep 2018 08:29:31 GMT

Hi there!

Please go to THIS ongoing issue that I created, vote for it and post a comment describing your issue and also what device, OS version and Spotify version you have.

Thank you!