stuck in offline mode (OnePlus X)

gvo_nospam — Sat, 01 Sep 2018 08:43:36 GMT

Hi Community

Seems like the Spotify appy got stuck in offline mode on my OnePlus X.

I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline content without accidentaly getting into data roaming.

At a certain point the Spotify App asks to sign in again (maybe because the phone has been switched to airplane mode first ?). When I enter my (correct) credentials, the app tells me to switch on the online mode - which I would be very happy to do, but I need to get in it first ...

I'm sure about the credentials, because in the meanwhile I've accessed my account over a windows PC.

Unfortunately the workaround in similar post in the community under

https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idi-p/3259958

doesn't work for me.

Any ideas (except a full new install) ?

Plan

Premium

Country

Belgium

Device

OnePlus X

Operating System

Android

Betreff: stuck in offline mode (OnePlus X)

songassistant — Thu, 06 Sep 2018 14:21:12 GMT

Hey and welcome to the Spotify community 🙂

I can understand you are frustrated, unfortunately this issue exists for many years now 😞

Best thing to do is to reinstall Spotify or to go to Settings → Apps → Spotify → Storage → Clear storage.

Here is how to reinstall it:

<ahref="https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/">clean reinstall

I'm sorry this has happened! Keep rocking!

topic Betreff: stuck in offline mode (OnePlus X) in Android

stuck in offline mode (OnePlus X)

Betreff: stuck in offline mode (OnePlus X)