topic Re: Phone restarts when Spotify is installed. in Android

Phone restarts when Spotify is installed.

aivanov07 — Tue, 04 Sep 2018 05:48:19 GMT

Plan

Premium

Country

Sweden

Device

(Nokia 6 2018)

Operating System

(Android One)

My Question or Issue

When I have Spotify installed on my phone, it can restart itself for no apparent reason. It can restart as frequently as every 10-20 minutes. I have tried reinstalling, tried running it in safe mode, but when I start using my device in a normal mode, it starts to restart again.

Re: Phone restarts when Spotify is installed.

TomLegend — Fri, 07 Sep 2018 13:08:04 GMT

Hey @aivanov07,

That sounds odd! Does your device restart when using Spotify, or just when it's installed?

Keep us posted,

Re: Phone restarts when Spotify is installed.

aivanov07 — Tue, 11 Sep 2018 18:55:07 GMT

Hi,

Phone restarts when Spotify is just installed.

Regards

Re: Phone restarts when Spotify is installed.

Peter — Wed, 12 Sep 2018 07:43:12 GMT

Hey @aivanov07.

Thanks for getting back to us.

Could you tell us the Spotify version you are using, as well as your device's OS version?

Cheers,

Re: Phone restarts when Spotify is installed.

aivanov07 — Wed, 12 Sep 2018 08:17:16 GMT

Hi Peter,

I don't have Spotify currently installed, since I don't want my phone to restart. But usually used the latest available android version.

My Android OS version is 8.1.0

Regards,

Re: Phone restarts when Spotify is installed.

Peter — Wed, 12 Sep 2018 08:32:54 GMT

Hey @aivanov07.

Would you mind installing it and letting us know?

While you're doing that, could you also try to log in using another account and see if the problem persists?

Cheers,

Re: Phone restarts when Spotify is installed.

aivanov07 — Wed, 12 Sep 2018 10:49:15 GMT

Hey,

I have installed Spotify and after 2 hours my phone restarted. Unfortunately, this community does not allow me to post my version number.

I don't have another account and I don't want to register any "dummy" account.

Regards,

Re: Phone restarts when Spotify is installed.

Jemi — Thu, 13 Sep 2018 07:58:46 GMT

Hey again @aivanov07,

We'd first like to make sure that you've done a complete reinstall by following the steps here, one by one.

If this doesn't work, let us know:

How much storage you have left on your device.
If you have an SD card installed. If so, try removing it and let us know if it works better.

Keep us posted 🙂

Re: Phone restarts when Spotify is installed.

aivanov07 — Thu, 13 Sep 2018 18:52:15 GMT

Hi,

Reinstalled Spotify according to steps. Removed SD card, now waiting to see what will happen. As for free space, I have around 12GB.

Re: Phone restarts when Spotify is installed.

TomLegend — Fri, 14 Sep 2018 09:46:38 GMT

Awesome @aivanov07, we appreciate it.

Let us know how it goes,

Re: Phone restarts when Spotify is installed.

aivanov07 — Mon, 24 Sep 2018 20:04:48 GMT

Hello,

So the app works even when I have downloaded playlists on my internal memory. But as soon as I download it on my SD card, the phone starts to restart.

So somehow my phone doesn't like my SD card.

Thanks for the help.