topic Re: Spotify local file track from PC shows as unavailable, but can be played normally. in Android

Spotify local file track from PC shows as unavailable, but can be played normally.

WalkerTyme — Fri, 31 Aug 2018 23:12:40 GMT

Don't know how to better describe it. I can tap on it and it plays like any other track, but I can't add it to any playlists or to the queue, the only option that shows up is 'Remove'.

I tried clearing the cache for the app both from Spotify and from outside, also tried force stopping the app.

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

TomLegend — Thu, 06 Sep 2018 11:28:25 GMT

Hey @WalkerTyme,

Welcome to the community!

Are you able to move the track to a playlist using a different device? It would be great if you could send over a screenshot of what's happening.

Let us know how it goes,

Spotify local file track from PC shows as unavailable, but can be played normally.

WalkerTyme — Thu, 06 Sep 2018 14:26:00 GMT

I tried moving and playing it on the PC I have the original file on and it
looks and works fine. It's only on my phone.
I've added some screenshots from both PC and my phone.

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

TomLegend — Thu, 06 Sep 2018 15:53:59 GMT

Hey @WalkerTyme

We're not able to see the screenshots on our end. Not to worry, could you try moving the location of your local files on desktop, and then adding that new location as a source in the Local Files settings?

You can check out the steps adding local files here.

Spotify local file track from PC shows as unavailable, but can be played normally.

WalkerTyme — Thu, 06 Sep 2018 16:17:00 GMT

Oh, I was replying via e-mail, didn't know it doesn't send attachments.
I tried doing what you mentioned, didn't really affect anything.

I put the images on imgur with descriptions for clarification, hope that
helps.
https://imgur.com/a/3KB1qBg

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

TomLegend — Thu, 06 Sep 2018 16:48:44 GMT

Hey @WalkerTyme.

Ah, no worries - they'll help out too! Thanks for the imgur link.

If you make a new playlist on desktop and put 'NANO DEATH!!!' in it, does it then appear on your mobile?

Spotify local file track from PC shows as unavailable, but can be played normally.

WalkerTyme — Thu, 06 Sep 2018 17:39:00 GMT

The playlist appears normally, but the song is still shown unavailable with
the dark text, like in the saved songs list.

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

Jemi — Fri, 07 Sep 2018 10:48:14 GMT

Hey @WalkerTyme,

Thanks for getting back to us. This sounds a bit strange, but we'll make sure to help you out.

Just to make sure that this isn't something related to your mobile device, could you try logging in on another mobile device (maybe a friend's), download the track there, and see if it works better there? Just make sure you're on the same network.

Also, if you have any other local files you could try with, that'd be great too.

Let us know how it goes and we'll help you out.

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

TomLegend — Fri, 07 Sep 2018 11:01:05 GMT

Hey @WalkerTyme,

It's strange that you can still play the track - even with it greyed out. Could you try removing the source completely so it disappears from Spotify, making another new one and then adding that source to see if that makes a difference?

Also just to check, is the track one of the supported formats on listed under 'Desktop' here.

Keep us posted,

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

TomLegend — Fri, 07 Sep 2018 11:02:41 GMT

Sorry! Didn't see Jemi's troubleshooting as well, both worth a try.

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

WalkerTyme — Fri, 07 Sep 2018 16:16:00 GMT

I did what you asked and it came back normally, though I don't know how it
happened in the first place, so I can't say how to reproduce the bug.
I hope it gets checked out and fixed.
Thanks for the help!

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

TomLegend — Fri, 07 Sep 2018 16:22:22 GMT

Hey @WalkerTyme,

Awesome! That's good news.

Was it removing it completely, or opening on another device that made it work?

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

WalkerTyme — Fri, 07 Sep 2018 16:46:00 GMT

I removed it completely from my phone, then re-added it and it appeared
normally. I didn't have to change the source on my PC.

Re: Spotify local file track from PC shows as unavailable, but can be played normally.

TomLegend — Fri, 07 Sep 2018 16:54:12 GMT

Thanks for the info @WalkerTyme! That's super handy for anyone else who might have this happen.

If anything else comes up, you know where to find us!