topic Re: Connection issue in Android

Connection issue

sorrydatikstoor — Sat, 08 Sep 2018 14:47:27 GMT

Hi,

Eventhough im connected to the internet by wifi and/or 4g im not able to use the search option in my account, spotify tells me im offline. Im on a updated samsung galaxy s7 in The Netherlands. I have a paid account. I hope someone can help me out!

Re: Connection issue

sorrydatikstoor — Sat, 08 Sep 2018 15:00:57 GMT

Im directly connected, not through social media. Ive removed and reinstalled the app 3 times now. At first it seems to work but after a couple of hours/days the same problem re-occurs

Re: Connection issue

Peter — Tue, 11 Sep 2018 11:01:47 GMT

Hey @sorrydatikstoor.

Thanks for reaching out on the Community.

Have you tried any of the proposed solutions on this thread?

Let us know if you have any luck.

Thanks,