Browse, Search and Radio not working.

_Jacko — Wed, 12 Sep 2018 14:54:15 GMT

Plan

Premium

Country

Australia

Device

Samsung Galaxy S8

Operating System

Android Oreo 8.0

My Question or Issue

For the past few weeks the Browse, Search and Radio features have refused to work consistently. After using the app for a while (let's say anywhere from 30 minutes to an hour) the features mentioned above will provide error messages;

- Browse: "Sorry, something went wrong"

- Search: "No offline results for"...""

- Radio: "Radio isn't available"

There is no apparant reason for this to happen. It is completely random and I cannot recreate it.

My internet connection is fine when this occurs. This happens regardless of whether I am connected to WiFi or mobile data.

I don't use an adblocker.

I have tried the following troubleshooting methods - all of which only resolve the issue temporarily.

Restarting the app
Restarting my phone
Logging out and back in
Doing a "clean" reinstall of the app (deleting data + clearing cache)
~~Repeatedly smashing my head against the desk out of frustration~~

This happens every single day and I'm seriously considering changing music streaming provider because I feel I am paying to use only half the features.

Has anyone else experienced this?

Re: Browse, Search and Radio not working.

TomLegend — Thu, 13 Sep 2018 13:18:25 GMT

Hey @_Jacko,

This is under investigation with our tech team. Could we get you to add your vote to this thread? Once we have more info, we'll put it on the idea thread.

Thanks,

topic Re: Browse, Search and Radio not working. in Android

Browse, Search and Radio not working.

Re: Browse, Search and Radio not working.