topic Re: Crashing on startup in Android

Crashing on startup

Stmated — Fri, 14 Sep 2018 19:47:39 GMT

Plan

Premium

Country

Sweden

Device

OnePlus 3T

Operating System

Android

My Question or Issue

Since the latest update today the application crashes on every startup. The search bar starts to render and then everything closes. Every time. Have tried clearing cache, data and reinstalling. Nothing helps. It staryed happening after an update just a few hours ago.

Re: Crashing on startup

RolandSpencer — Fri, 14 Sep 2018 20:08:06 GMT

I'm seeing the exact same behavior on a Nexus 7 (2013) (can't get the Spotify version cause it keeps crashing 😉

Re: Crashing on startup

RolandSpencer — Fri, 14 Sep 2018 20:18:09 GMT

just to add on some more info... I tried to play a song from the Android widget, and the Spotify notification pops up in the status bar, the music plays for about half a second, then the music quits and the notification in the status bar goes away. Also, the status bar notification keeps returning and disappearing, but does nothing (the buttons in it just cause it to immediately close). But right now the notification just keeps appearing and disappearing (each for 5-10 seconds at a time) over and over ad infinitum.

Re: Crashing on startup

camillo75 — Fri, 14 Sep 2018 20:58:45 GMT

Here is the same since Spotify app today update

Samsung S8 +

Re: Crashing on startup

casperklik — Fri, 14 Sep 2018 21:04:30 GMT

If you are able to go back to the previous update then try that, but if not try uninstalling spotify and then re-insatlling it log in and it should work 🙂

spotify:user:casper_k12:playlist:2d1FC8wnJ4NNHInybgl4y1

Re: Crashing on startup

camillo75 — Fri, 14 Sep 2018 21:06:39 GMT

Yes but I don't want to download my playlist again..

I don't even remember what music I had offline

Re: Crashing on startup

RolandSpencer — Fri, 14 Sep 2018 21:07:11 GMT

Already tried uninstalling and reinstalling with the current version on the Play Store... same result.

Re: Crashing on startup

casperklik — Fri, 14 Sep 2018 21:08:35 GMT

When you uninstall the app, you do not have to re-install your playlist, When you log in after installation your playlist will be safe and sound spotify:user:casper_k12:playlist:2d1FC8wnJ4NNHInybgl4y1😉

Re: Crashing on startup

iamvladb — Fri, 14 Sep 2018 21:09:34 GMT

I'm on the beta version (8.4.72.809) and ever since I updated to that version today I'm having the same issue with my S7 Edge running Oreo

Re: Crashing on startup

casperklik — Fri, 14 Sep 2018 21:10:37 GMT

Another option is just making sure if your device is on the latest version as that can also affect various applications 😉spotify:user:casper_k12:playlist:2d1FC8wnJ4NNHInybgl4y1

Re: Crashing on startup

user-removed — Fri, 14 Sep 2018 21:21:57 GMT

Same scenario here on my S9+!

Tried everything under the sun, sand no go...

Any progress on an update?

Re: Crashing on startup

casperklik — Fri, 14 Sep 2018 21:25:01 GMT

Yes, you could check if your system version is on the latest version as sometimes it could interfere with other applications, also if you have a second to spare could you check out my playlist and drop a like or a follow 😉 spotify:user:casper_k12:playlist:2d1FC8wnJ4NNHInybgl4y1

Re: Crashing on startup

user-removed — Fri, 14 Sep 2018 21:31:27 GMT

Been there done that. I even did a factory reset.

Re: Crashing on startup

casperklik — Fri, 14 Sep 2018 21:33:51 GMT

That really is quite strange? I do not have any more help I can provide you with except to contact the Spotify Team. Sorry that i couldn't help.

spotify:user:casper_k12:playlist:2d1FC8wnJ4NNHInybgl4y1

Re: Crashing on startup

mrbat — Fri, 14 Sep 2018 21:35:30 GMT

Same scenario since today. Ver 8.4.72.809

I might add I'm on a family premium plan, android oreo on oneplus3, latest stable build, rooted, magisk 17.1. Cleared data, reinstalled, rebooted. Nothing works, after logging in it crashes.

Re: Crashing on startup

RolandSpencer — Fri, 14 Sep 2018 21:43:36 GMT

I was able to find an older version (8.4.70.666) so I uninstalled the current version, installed the older version, and the older version worked perfectly. I forgot however to turn off the Google Play Store auto update and shortly after this, it auto updated to the current version and quit working again. 8.4.72.809 is definitely a bad build. I would recommend everyone having problems just downgrade to a previous version (and turn off the auto update on the Google Play store 😉 until Spotify can release a new working version. I found the older builds at https://spotify.en.uptodown.com/android/old

Re: Crashing on startup

user-removed — Fri, 14 Sep 2018 21:53:06 GMT

Thanks. time to revert to older version.

Re: Crashing on startup

casperklik — Fri, 14 Sep 2018 21:54:52 GMT

No Problem 😉

spotify:user:casper_k12:playlist:2d1FC8wnJ4NNHInybgl4y1

Re: Crashing on startup

tcaravana — Fri, 14 Sep 2018 23:51:09 GMT

same problem here, and I hate that every now and then spotify starts to crash and the only solution is to revert to a older version and download all my songs again and wait weeks till the problem disappear.

Re: Crashing on startup

camillo75 — Sat, 15 Sep 2018 07:20:28 GMT

And it is not the beta version