topic Screen Issues in Android

Screen Issues

MonkeysEmperor — Fri, 05 Oct 2018 01:23:24 GMT

Plan

Premium

Country

Brazil

Device

Samsung Galaxy S8

Operating System

Android 8

My Question or Issue

Sometimes one screen keeps frozen in my phone, and another one, functional, gets on top of the previous one. I've attached a screenshot. I don't really know if anything in particular causes it. I use the Musixmatch app, could this be the cause?

Re: Screen Issues

user-removed — Sat, 06 Oct 2018 12:11:08 GMT

Hello!

That could be very much the issue. Try deinstalling Musixmatch and then try again, look around and see if the problem persists. If so, let me know.

Best,

Kristo

Re: Screen Issues

squirm42445 — Mon, 08 Oct 2018 15:12:07 GMT

I have the same problem on Samsung Galaxy S6. I do not use Musixmatch so that is not the cause. It happens when I reopen the app in the playlist screen.

Re: Screen Issues

Peter — Mon, 15 Oct 2018 07:22:46 GMT

Hey @squirm42445.

Thanks for letting us know about this.

I know this sounds obvious, but would you mind restarting your device and performing a clean reinstall by following the steps outlined here?

Let us know if that helps! If you still need help, we'll be right here.