topic Re: Offline issue in Android

Offline issue

user-removed — Tue, 09 Oct 2018 17:18:05 GMT

Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this problem for a short time if I reboot my phone but eventually it always comes back. I have noticed that it only does this on my phone (Samsung Galaxy S7, Android V8) but not on my desktop at home.

Re: Offline issue

TamikSKW — Tue, 09 Oct 2018 21:24:49 GMT

I have this issue too and it usually goes away after reinstalling the app. The issue I have is that this happens about once a week and I dont want to have to download playlists every week because of a reoccurring bug.

I'm on a Google pixel 1st gen and Android version 9

Re: Offline issue

user-removed — Wed, 10 Oct 2018 14:38:58 GMT

I tried reinstalling too but it only works for a short time. Wierd thing is I still have access to everything on my playlists, which are not downloaded onto my phone. I have a good data plan so I just stream everything. It is just searching and expanding lists that tells me I am offline.

Re: Offline issue

Peter — Wed, 17 Oct 2018 05:53:28 GMT

Hi everyone,

Thanks for reaching out on the Community about this.

Several users have already raised this issue, and there is a thread open about it here.

While our tech team work on finding a fix, please leave the requested information on the thread and click +Vote!

We hope to resolve the issue as soon as possible 🙂