topic Spotify keeps pausing in Android

Spotify keeps pausing

mtwal25 — Thu, 11 Oct 2018 14:31:40 GMT

Plan

Premium

Country

Device

Galaxy S8+

Operating System

Android

My Question or Issue

My spotify keeps pausing randomly and I have to continue to press unpause every 30-40 seconds. I have tried turning off power settings for the app, restarted the app, reinstalled the app, disconnected spotify from my discord and still nothing.

Re: Spotify keeps pausing

emily-grace — Thu, 11 Oct 2018 16:55:04 GMT

Hello @mtwal25!

Here is a solution I found from a previous post.

"If battery saver mode is on, try turning it off. Also try excluding spotify from android's doze:

Open the Settings app on your phone (Pull down the notifications shade, and tap the gear in the upper right corner, or find “Settings” in the App Drawer.)

2. Tap Battery.

3. Tap the menu button and choose “Battery optimization.”

4. Tap the dropdown menu at the top of the screen and select “All apps.”

5. Scroll down to Spotify - tap it and select "Don't Optimize"

If you are running a third party battery saver or memory clener, add an exclusion for spotify."

I hope this helps!

- Emily

Re: Spotify keeps pausing

mtwal25 — Thu, 11 Oct 2018 17:15:23 GMT

Hi, thanks for trying to find a solution but I have already tried this and it has still not worked.

Re: Spotify keeps pausing

Guido — Sat, 13 Oct 2018 08:27:04 GMT

Hey @mtwal25.

Thanks for getting in touch!

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

Sorry for the inconvenience. Let us know if you have further questions.

Have a nice day!