Issue with loading albums

cshrpminor — Thu, 25 Oct 2018 18:53:49 GMT

Plan

Premium 8.4.75.670

Country

Austria

Device

Samsung Note 8

Operating System

Android 8

My Question or Issue

Not quite sure when the issue first appeard but I currently hace to select an album twice to get it to load. When I click on an album the first time, it just shows the loading circle infinitely. I then go back, select the Album again and it loads immediately.

This is especially annoying since the app does not remember the position in the album list (an issue by itself) when going back but instead jumps to the top of the list.

I never had any severe issues with the app but lately it is extremely buggy.

Thanks for checking!

Cheers

Re: Issue with loading albums

Peter — Sat, 03 Nov 2018 06:31:20 GMT

Hey @cshrpminor.

Thanks for reaching out on the Community! We'll be glad to help you out 🙂

I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

Let us know how it goes! If you still need help, we'll be right here 🙂

topic Issue with loading albums in Android

Issue with loading albums

Re: Issue with loading albums