topic Re: Spotify crashes every time in Android

Spotify crashes every time

JanHarm — Thu, 25 Oct 2018 09:50:52 GMT

Plan

Premium

Country

Germany

Device

Huawai P8

Operating System

Android

My Question or Issue

Spotify crashes every time when i start. The App opened, hold 30 seconds and crash. What can i do?

Re: Spotify crashes every time

DerDerkel — Thu, 25 Oct 2018 12:29:04 GMT

Hast du die Klassischen Problemlöser schon durch?

- Auf Updates prüfen

- Gerät neustarten

- App neu installieren

Falls ja, melde dich gerne nochmal. Dann schauen wir weiter.

Re: Spotify crashes every time

JanHarm — Fri, 26 Oct 2018 09:31:05 GMT

Hallo,
Danke für die schnelle Antwort. Ja, die genannten Schritte habe ich wiederholt
ausprobiert, trotzdem klappt es nicht.

Re: Spotify crashes every time

DerDerkel — Thu, 25 Oct 2018 13:27:32 GMT

Sonst könnte es noch helfen einmal den Cache zu leeren.

Dafür musst du in deinem Gerät in die Einstellungen wechseln, unter dem Punkt "Apps" Spotify auswählen, dann auf den Unterpunkt "Speicher" und dann "Cache leeren".

Das könnte noch gut helfen, ansonsten bin ich leider auch überfragt...

Ich hoffe dies beendet dein Problem

MfG

Dennis

Re: Spotify crashes every time

JanHarm — Fri, 26 Oct 2018 09:30:28 GMT

Hallo,
Nein, das hatte ich bereits versucht. Es hat auch nicht geklappt. Daher
habe ich erst den Support von Spotify gesucht und deren Techniker, ob die
das Problem kennen, aber so Etwas gibt es anscheinend nicht.
Danke trotzdem für deine Hilfe.

Re: Spotify crashes every time

Vonshania — Thu, 25 Oct 2018 22:47:59 GMT

Have tried uninstalling and re-installing, turning battery saving off, deleting google assistant voice activation, and everything else suggested, Spotify crashes everytime on my Galaxy S8, was working perfecting up until about a week ago. Works perfectly on my Google Home. Please give us a workable fix as its not usuable the way it is.

Re: Spotify crashes every time

user-removed — Thu, 25 Oct 2018 23:54:13 GMT

It happenned to me too, after I cleared some memory it stopped.

Re: Spotify crashes every time

Vonshania — Fri, 26 Oct 2018 00:09:44 GMT

Thanks but I have heaps of memory and storage, it is something that changed in last update I think.

Re: Spotify crashes every time

jafuentes86 — Fri, 26 Oct 2018 07:22:47 GMT

I have the same issue. Deleted and re installed the app, cleared space (which I have plenty) for me it seems to crash when downloading music for my offline playlists.

Only happening in the last week

Re: Spotify crashes every time

JanHarm — Fri, 26 Oct 2018 09:29:12 GMT

That is exactly my Problem. I don't know how to fix it. But the error must come from the last Update. Before the Update everything runs perfectly but after that, nothing works anymore.

Re: Spotify crashes every time

jafuentes86 — Fri, 26 Oct 2018 11:56:18 GMT

Just spoke with them, they said the below

Okay. After double checking, I was informed that we currently are having a system issue. The problem is that even when customers reinstall and download the app's newer version on their mobiles, the app still crashes.

Don't worry! Our best tech folks are working on this. I know this must be frustrating but hopefully it shouldn’t be too much longer before we've resolved the issue.

We're sure that the app will be working real soon, hopefully within the day. My apologies for the inconvenience caused.

Re: Spotify crashes every time

3ugeene — Fri, 26 Oct 2018 13:40:34 GMT

same here... Superb!