topic OnePlus 6 & Bose QC35 playback issue in Android

OnePlus 6 & Bose QC35 playback issue

asimply — Mon, 29 Oct 2018 11:02:05 GMT

Plan

Premium

Country

Finland

Device

OnePlus 6

Operating System

OxygenOS 9.0

My Question or Issue

Hello,

I have an issue with my Bluetooth headset and a new version of Oxygen - or this is where I think that the problem is.

As I listen to music I have "clicks" and disturbance in music. For some reason, it is worse on some tracks and less bad with some else. One of the worst ones is with this track:

https://open.spotify.com/track/5QLHGv0DfpeXLNFo7SFEy1?si=m1ZgPR9MTq6RXfLVdl6Bnw

If I connect my phone to my JBL Bluetooth speaker there is no issue with sound. If I connect my headphones to Samsung S7 - no issues.

So the only issue is with the setup:

OnePlus 6 & Spofity & Bose QC35.

All of my devices have the newest software and I have cleaned phones chace and removed the Bluetooth connection from both devices several times.

How to solve this issue and what is causing the problem?

Re: OnePlus 6 & Bose QC35 playback issue

Peter — Thu, 15 Nov 2018 10:37:30 GMT

Hey @asimply.

Thanks for reaching out to us about this - we'll be glad to help you out 🙂

Is it possible for you to try streaming some other kind of music (not from Spotify) using the OnePlus 6/Bose QC35 combination and seeing if you experience the same issue?

Looking forward to hearing back from you!

Re: OnePlus 6 & Bose QC35 playback issue

asimply — Thu, 15 Nov 2018 11:18:14 GMT

Hello,

Thank you for the reply and I have now new information to this:

- OnePlus has launched a new update and I installed it: it did not help

- We did try the same thing with my friend's phone (same model) and the issue is the same.

No the most important notice:

This same problem came out with Google Play.

As this is also happening with Google the issue is not in Spotify`s app. The issue is between Oneplus 6 new firmware (9.0.1 and 9.0.2) and Bose QC35. The Bose is working just great with all other Bluetooth devices I have tested so the issue is in OnePlus 6!

Re: OnePlus 6 & Bose QC35 playback issue

Peter — Sat, 17 Nov 2018 14:14:46 GMT

Hey @asimply.

Thanks for getting back to us and trying out the things we suggested 🙂

We hope you manage to find a solution to your issue!

Let us know if there's anything we can help you with that concerns the Spotify app - we'll be right here if you need us 🙂