topic Unable to save albums in Android

Unable to save albums

neilcarps — Mon, 29 Oct 2018 20:17:56 GMT

Plan

Premium

Country

Device

Huawei P20 Pro

Operating System

Android 8.1.0

My Question or Issue

I've just signed up for a premium account, and managed to save 2 albums. I'm unable to save any more. When I hit the save button, it changes to saved, but will then reset when I leave the screen not saving the album. Very frustrating!

Re: Unable to save albums

Peter — Thu, 01 Nov 2018 08:35:42 GMT

Hey @neilcarps.

Thanks for reaching out on the Community! We'll be glad to help you out 🙂

I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

Let us know how it goes! We'll be here if you need any more help.