https://community.spotify.com/t5/Android/Premium-problem/m-p/4598391#M141909 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/22032715">@JuKa74</a>.</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Thanks for reaching out on the Community! We'll be glad to help you out <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined </SPAN><A href="https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">? </SPAN><SPAN style="font-weight: 400;">This can solve many common problems that our users experience.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Could you also provide us with the following information:</SPAN></P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Device and OS version</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Spotify app version?</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Looking forward to hearing back from you!</SPAN></P> Thu, 01 Nov 2018 09:31:11 GMT Peter 2018-11-01T09:31:11Z https://community.spotify.com/t5/Android/Premium-problem/m-p/4596195#M141813 <P>&nbsp;</P><P><STRONG>Plan</STRONG></P><P>Premium</P><P><STRONG>Country</STRONG></P><P>&nbsp;Portugal</P><P><STRONG>Device</STRONG></P><P>Xiaomi Redmi Note 5</P><P><STRONG>Operating System</STRONG></P><P>Android</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P><STRONG>Hello, i have a premium account and lately its not working properly. Everytime that i Sart Spotify it download all the músic that i have&nbsp;</STRONG></P><P><STRONG>In my library, then i close the APP, and when i start it again downloads all the músic all Over again... I have already tried to reinstall the APP and not worked. Need some help because i'm paying for something that i can t evense....&nbsp;</STRONG></P><P><STRONG>Thanks</STRONG></P><P>&nbsp;</P> Sun, 28 Oct 2018 18:04:55 GMT https://community.spotify.com/t5/Android/Premium-problem/m-p/4596195#M141813 JuKa74 2018-10-28T18:04:55Z https://community.spotify.com/t5/Android/Premium-problem/m-p/4598391#M141909 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/22032715">@JuKa74</a>.</P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Thanks for reaching out on the Community! We'll be glad to help you out <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined </SPAN><A href="https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">? </SPAN><SPAN style="font-weight: 400;">This can solve many common problems that our users experience.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-weight: 400;">Could you also provide us with the following information:</SPAN></P> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Device and OS version</SPAN></LI> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Spotify app version?</SPAN></LI> </UL> <P><SPAN style="font-weight: 400;">Looking forward to hearing back from you!</SPAN></P> Thu, 01 Nov 2018 09:31:11 GMT https://community.spotify.com/t5/Android/Premium-problem/m-p/4598391#M141909 Peter 2018-11-01T09:31:11Z