topic Re: Spotify stops playing and/or working in Android

Spotify stops playing and/or working

marmarloesloes — Fri, 26 Oct 2018 06:53:17 GMT

Plan

Premium

Country

Netherlands

Device

Samsung Galaxy S6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

For the last three days, Spotify randomly (mostly just after a few seconds) stops playing a song or crashes completely.

I tried deleting storage and cache, reinstalling spotify completely.

I hope someone can help me out. Thanks!

Re: Spotify stops playing and/or working

jafuentes86 — Fri, 26 Oct 2018 07:29:28 GMT

AlturaLearning1@3

I have the same issue. Deleted and re installed the app, cleared space (which I have plenty) for me it seems to crash when downloading music for my offline playlists.

Only happening in the last week

Re: Spotify stops playing and/or working

Peter — Tue, 06 Nov 2018 12:07:25 GMT

Hey @jafuentes86 and @marmarloesloes,

Thanks for reaching out to us on the Community! We'll be glad to help you out 🙂

I know you've both tried reinstalling already, but would you mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

Could you also provide us with the following information:

Device and OS version
Spotify app version?

Looking forward to hearing from you!