Music stalling

Ilkanine2 — Mon, 10 Dec 2018 20:35:05 GMT

Plan

Premium

Country

Device

Operating System

Android

My Question or Issue

My music keeps stalling when it is playing. It happens when I have WIFI connection and when offline. Is there anyway to stop this?

Re: Music stalling

Katerina — Wed, 12 Dec 2018 10:20:03 GMT

Hey there @Ilkanine2,

Thanks for posting and welcome to the Community!

First, we'd recommend checking the steps provided in this support site article regarding playback issues.

On another note, does this also occur on any other devices you're using Spotify on or our Web Player?

If it only occurs on your LG device, then we'd recommend trying the steps below for a clean reinstall of the app on your device:

Head here and click Remove all devices.
Go to your Spotify settings, scroll down to Storage and then clear the cache
From the Android home screen, tap Settings > Apps
Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
Switch your device off and wait a couple minutes.
Switch your device back on.
Open the Google Play Store then search for and install the Spotify Music app

Let us know how you get on 🙂