topic Re: Losing Volume Control with Chromecast in Android

Losing Volume Control with Chromecast

mwstephensandah — Sun, 30 Jul 2017 15:45:01 GMT

Well, my problem of Chromecast randomly disconnecting with Spotify stopped with latest update (to Spotify) - but I'm experiencing another isue: I frequently lose volume control on my phone.

For instance, I’ll try turning the music down and notice I’m turning down the phone’s ringtone instead. All other functions work; I can pause or skip songs, I can change playlists, etc. - just no volume control.

I've tried all the usual debugging steps; uninstall/reinstall apps, check for updated versions, reset chromecast, etc.... The only fix is to close the app and relaunch it – and then a short while later, it’ll lose volume control again…

Since I'm not always adjusting the volume, I don't always notice if there is a problem. But I do know that sometimes I have no problems for days, other times I notice it several times within an hour or two.

Here're some of my details:

Samsung S6
Android 7.0
Spotify 8.4.9.271
Chromecast 1.24.8807 (Chromecast 2nd gen)

Any help with this is much appreciated.

Re: Losing Volume Control with Chromecast

Monsepuseladden — Sun, 06 Aug 2017 16:06:35 GMT

I experience the same. I need to open the list of apps, swipe away spotify (close the app in other words), and start spotify again. Now the volume controller is enabled (for a while atleast, before I must repeat). One Plus 3 here.

Sidenote: Android has a "Media controls for Cast devices", but it only lets me pause/play and stop the music. On the computer the volume controls are always active from the cast menu though.

Re: Losing Volume Control with Chromecast

heischono — Fri, 08 Sep 2017 11:33:01 GMT

Same problem here, volume control from Android 7.1.1 to ChromeCast Audio works for a while and then there are no possibility to contol the volume remote.

Phone: HTC U11

Re: Losing Volume Control with Chromecast

lucasengel — Fri, 22 Sep 2017 21:18:22 GMT

Same issue with my two devices:

Nexus 5

Nexus 7 (2013)

Re: Losing Volume Control with Chromecast

dwolin1 — Sun, 24 Sep 2017 12:43:40 GMT

Yep. Same here. Incredibly frustrating, makes the service borderline unusable.

Re: Losing Volume Control with Chromecast

Fyah — Fri, 29 Sep 2017 17:00:29 GMT

Same here

Have to control volume through google home app .....

No change in lastest 8.4.21.508

Chromecast 2 running 1.27.96538

Android 7.1.1

Re: Losing Volume Control with Chromecast

jenswestmoen — Thu, 05 Oct 2017 07:18:41 GMT

I also have the same problem.

Oneplus 5 here

Looking forward for a solution

Re: Losing Volume Control with Chromecast

cmur — Fri, 06 Oct 2017 15:45:41 GMT

I've experienced this many times, however I don't experience it with the PocketCasts app. I that app, I can close my phone, then hit the volume rocker whenever and it always adjusts the google home volume. With the spotify app, after I close the app for just a few minutes, it seems to never reconnect until I force close the app and re-open.

Re: Losing Volume Control with Chromecast

sluflyer06 — Wed, 11 Oct 2017 13:30:26 GMT

I'm also having this issue.

Nexus 6P

Android 8.0

Spotify is up to date as of today.

Re: Losing Volume Control with Chromecast

hishothouse — Fri, 13 Oct 2017 22:25:24 GMT

I'm having the same problem.

Galaxy S6

Also on my new Galaxy Note8

Its very annoying.

The same issue occurred when using Google Play app. I think it's a Chromecast issue.

Re: Losing Volume Control with Chromecast

Slingtay000 — Wed, 25 Oct 2017 01:39:01 GMT

Same issue here. Using Galaxy s6

Re: Losing Volume Control with Chromecast

penttia — Thu, 26 Oct 2017 14:48:37 GMT

I'm having this issue as well. It comes up daily and I hope spotify could fix it as soon as possible! Please 🙂 it's really annoying!

Re: Losing Volume Control with Chromecast

tas86 — Fri, 27 Oct 2017 19:19:50 GMT

I've had this problem for months now. I've tried everything - reinstalling Spotify, reinstalling Google Home, resetting my Google Chromecast Audio device, even reinstalling Andriod - and none of it has worked.

The only solution of any kind is simply the quick-fix restart of the Spotify app - but nobody should have to rely on this method every single time they listen to music.

I don't have this problem when casting from Google Play Music, which makes me almost certain that it's a problem with the Spotify app.

Calling all Spotify developers: help us please!! This problem is very irritating to say the least.

Sony Xperia F3111
Android 7.0

Spotify 8.4.24.871 armV7

Chromecast 1.27.96538

Re: Losing Volume Control with Chromecast

pmeus — Sun, 29 Oct 2017 09:21:45 GMT

Same problem here. And it's a deal breaker for me. If this in not fixed I will switch to another app after years of using Spotify Premium.

Re: Losing Volume Control with Chromecast

AvE1 — Sun, 29 Oct 2017 12:55:52 GMT

Same here with Nexus 5X Android 8.0 and Spotify version 8.4.24.871.

Since this problem is subject to various android versions and various devices, Spotify should give this a high priority. Please solve this, as said before very frustrating to restart the app again and again. Thanks!

Re: Losing Volume Control with Chromecast

Keb31 — Thu, 02 Nov 2017 09:09:08 GMT

I faced this issue which have been solved by a new Spotify release in the summer (chromecast display works but no sound)

from last week end, the issue occurs again... Could you solve it quickly please?

Re: Losing Volume Control with Chromecast

Dzahl — Sun, 05 Nov 2017 10:56:27 GMT

We have had the same problem for a couple of months as well, both on a galaxy S7 and S8. Running Android v7.

Stopping Spotify app and restarting it as the only way to regain control is really annoying..

Re: Losing Volume Control with Chromecast

nopileon — Sun, 05 Nov 2017 14:28:26 GMT

Yepp,
Same here - very frustrating

Sony Xperia X

Android 7.1.1

Spotify App 8.4.25.771 armV7

Chromecast Audio Cast Firmware 1.27.96538

Germany

Re: Losing Volume Control with Chromecast

zukzrewolwerem — Tue, 07 Nov 2017 07:23:23 GMT

Exact same problem here on Galaxy S7 (even bringing the app back into foreground doesn't allow me to get the Chromecast volume controls back). Started occurring about a month ago, which is also when I switched phones. Previously no problems on Xperia Z3, so either the bug was introduced in the meantime or not all devices are affected.

Re: Losing Volume Control with Chromecast

jenswestmoen — Tue, 07 Nov 2017 07:55:44 GMT

I have a possible solution to the issue after reading somewhere that this might help. After doing this I can't say I can remeber to have any more issues with loosing volume control.

So this is what you do on an Android 7 phone:

1. Settings -> Battery -> Battery optimisation - Find Spotify app in the list and select "do not optimize". This will of cource disable any battteryoptimization of Spotify and you risk draining your battery a bit more. But it's not been an issue for me running OnePlus 5 at least..

Implement and report back!