topic Re: One Plus sharing issues in Android

One Plus sharing issues

MostroVerde — Fri, 21 Dec 2018 11:38:35 GMT

Plan

Premium

Country

Italy

Device

One Plus 6 A6003

Operating System

Android 9 (OxygenOS 9.0.2)

My Question or Issue

Hi everybody,

I've noticed that the "share" function of my mobile application does not work on my One Plus.
When I try to share something on Facebook, Instagram, Whatsapp, it just crashes, going back to the homepage. The crash happens before letting me select which way I wanna share the song, just after selecting "share". No problems at all using the desktop version.

Reading on a One Plus forum, I've seen that I'm not the only one having this issue.
Is there a way to solve it?

Thanks in advance,
Emanuele

Re: One Plus sharing issues

Katerina — Wed, 26 Dec 2018 13:46:38 GMT

Hey there @MostroVerde,

Thanks for posting and welcome to the Community!

We'd first recommend trying a clean reinstall of the Spotify app on your One Plus device. To do so, just follow the steps below:

Head here and click Remove all devices
Go to your Spotify settings, scroll down to Storage and then clear the cache
From the Android home screen, tap Settings > Apps
Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
Switch your device off and wait a couple minutes
Switch your device back on
Open the Google Play Store then search for and install the Spotify Music app

Let us know how you get on.

Happy Holidays!

Re: One Plus sharing issues

MostroVerde — Thu, 27 Dec 2018 15:32:55 GMT

Now it is working! Thanks a lot!

Re: One Plus sharing issues

Katerina — Sat, 05 Jan 2019 06:20:20 GMT

Hey there @MostroVerde,

Thanks for keeping us in the loop 🙂

Glad to hear that everything is working as it should now.

Have a nice day!