topic Re: Waiting to Download in Android

Waiting to Download

Tommaniacal — Wed, 12 Dec 2018 23:31:49 GMT

Plan

Premium

Device

Galaxy S7/Desktop

Operating System

Windows 10

My Question or Issue

This is a problem both on Android and on Desktop. When attempting to download a song, rather than actually downloading it just says "Waiting to Download" on Android, and "Waiting" on Desktop. I have 'download using cellular' turned on. I've already tried logging out, but it does nothing.

Re: Waiting to Download

max_e87 — Thu, 13 Dec 2018 04:56:41 GMT

Check in your app settings if download using celluar is on.

Re: Waiting to Download

Tommaniacal — Fri, 14 Dec 2018 07:41:24 GMT

As I said, 'Download Using Cellular' is turned on.

Re: Waiting to Download

AeroZ — Fri, 14 Dec 2018 08:43:02 GMT

Hello @Tommaniacal!

Are you able to listen to the songs on your desktop? If so I suggest you create a hotspot connection with your phone, connect your computer to that and try to download/sync again.

Re: Waiting to Download

Katerina — Tue, 08 Jan 2019 06:55:15 GMT

Hey there @Tommaniacal,

Thanks for posting and welcome to the Community!

If your music or podcasts won’t download, we'd first suggest checking the troubleshooting steps in this support site article, under the section "Music not Downloading".

On another note, we can see on your screenshot that you're connected via WiFi. If the steps above don't do the trick, we'd recommend trying over a different connection, like @AeroZ suggested for example. If it works with no issues with another connection, we recommend contacting the service provider of the original network for more information.

Let us know how you get on 🙂