topic Re: App crash in Android

App crash

yosefo — Sat, 12 Jan 2019 17:44:09 GMT

The app Crash after search Iván Ferreiro, select all EP, try to add some single to the queue

Plan

Premium

Country

Spain

Device

Operating System

Android Oreo

Re: App crash

Billy-J — Sun, 13 Jan 2019 03:40:55 GMT

Hey @yosefo, and welcome to the community.

Hope you're doing great!

Sorry to hear this. Could you try a clean reinstall of the app? If that doesn't help, please send me a screenshot of any error messages being shown, and let me know what's happening exactly.

Keep me posted 🙂

Re: App crash

yosefo — Sun, 13 Jan 2019 11:09:59 GMT

Thank you in avance.

There is no error Code, the Spotify disappear. It is close after press dots (...) To open the menu

Re: App crash

Billy-J — Sun, 13 Jan 2019 15:16:03 GMT

Hey @yosefo.

Yes, I understand what you're saying. Did the clean reinstall of the app help? Also, please send me a screenshot of what you're seeing.

Let me know how that goes 🙂

Re: App crash

yosefo — Sun, 13 Jan 2019 15:40:39 GMT

Reinstall is not the solution.

These are the screenshots1. Choose artist 2. View all EP

3. Try to add a single to the queue

Re: App crash

Billy-J — Mon, 14 Jan 2019 11:30:00 GMT

Hey @yosefo.

Thanks for the screenshots.

Let's try these steps first:

Try this on another device
If the first one didn't help, please try on the same device with another account (maybe one from a friend/family member)
Let me know if you're using Spotify connect
Try using another internet connection
See if it happens with other artists

Let me know what you come up with! 🙂