topic Daily Mix not accessible in Android

Daily Mix not accessible

Merticular — Wed, 23 Jan 2019 15:57:09 GMT

Plan

Free

Country

United States

Device

LG V20

Operating System

Android Oreo

My Question or Issue

I can not access my daily mixes. The only daily mix I can access is availible in shuffle mode only. According to the app I have a total of 6 daily mixes but when I tap on them they do not open. This has been happening for over a month now. I have uninstalled 3 times and I've restarted my phone multiple times and it hasn't resolved itself.

Re: Daily Mix not accessible

Brunelicia — Wed, 23 Jan 2019 16:55:41 GMT

Hi there,

I understand that you already reinstalled the app, but I recommend you to try it again following these exact steps here.

Hope this helps! 🙂

Re: Daily Mix not accessible

Peter — Wed, 06 Feb 2019 15:15:21 GMT

Hey @Merticular,

Just checking in to see if @Brunelicia's suggestion worked for you?

If not, then just to confirm, is the issue that you are seeing all of your Daily Mixes, but that only one of them can be accessed, and that this Daily Mix is not on demand as expected?

If so, then could we ask you to send us a video recording illustrating the issue? This will help us understand what the exact issue is, along with any errors that are occurring.

Thanks! We'll be looking out for your reply.