topic Genius: Behind the lyrics in Android

Genius: Behind the lyrics

Madcomz — Sun, 03 Feb 2019 18:26:35 GMT

Is Genius: Behind the lyrics not availiable anymore on Android? If not Why? I really liked it and i miss it!

Re: Genius: Behind the lyrics

Brunelicia — Tue, 05 Feb 2019 14:28:29 GMT

Hi there,

Thanks for coming to the Community, I recommend you to try the following steps first:

Clean reinstall of the Spotify App
Try on another device or another account
Switch your network (e.g. from Wi-Fi to Mobile Data)

If that doesn't work, please let me know!

Thanks 🙂

Re: Genius: Behind the lyrics

Madcomz — Tue, 05 Feb 2019 19:34:00 GMT

When i changed to another account the Behind the Lyrics returned, maybe it was due to the ohter account being conected to Facebook. Still, it doesn't work on my other account (the Facebook one) that i mostly use. I reinstalled the app cleant the data etc.

Thanks!

Re: Genius: Behind the lyrics

gapgap — Wed, 06 Feb 2019 11:01:23 GMT

I'm same this case. How to fix it?

Re: Genius: Behind the lyrics

Brunelicia — Wed, 06 Feb 2019 15:43:55 GMT

Hi @Madcomz,

Are you thinking of keeping your original account? If not, you could ask to consolidate your two accounts if you'd like to. You can reach the Customer Support here for more help with that!

Re: Genius: Behind the lyrics

Brunelicia — Wed, 06 Feb 2019 15:45:59 GMT

Hey @gapgap, can you please confirm what exact issue you're having?

Re: Genius: Behind the lyrics

gapgap — Wed, 06 Feb 2019 15:58:42 GMT

Just like the topic.

It's doesn't show behind the lyrics and lyrics.

Re: Genius: Behind the lyrics

Brunelicia — Thu, 07 Feb 2019 12:50:56 GMT

Alright, @gapgap, first of all, can you please check if the Behind The Lyrics button is switched on in your configs?

If it's and you're still having trouble, I have some steps for you to follow in order to fix this problem

As I mentioned above, I first recommend you to:

A clean reinstall of the Spotify App
Try on another device or another account
Switch your network (e.g. from Wi-Fi to Mobile Data)

If these steps above don't work, please reply with the following information:

Your Device + OS version
Spotify version you're currently using
Country you live in

Thanks! 🙂

Re: Genius: Behind the lyrics

Madcomz — Sun, 10 Feb 2019 19:15:41 GMT

Thanks a lot for helping, gonna use the other account.

Re: Genius: Behind the lyrics

Peter — Thu, 14 Feb 2019 15:17:03 GMT

Hey @Madcomz.

Glad @Brunelicia could help you out!

Let us know if there's anything else we can do 🙂

spotify:track:3qGDwGqdyFq3faUU4BmhdY