topic Re: Spotify stops playing every minute in mobile network mode in Android

Spotify stops playing every minute in mobile network mode

Atitova — Wed, 13 Feb 2019 16:39:34 GMT

Plan

Premium

Country

Germany

Device

Huawei P8 Lite

Operating System

Android 6.0

My Question or Issue

My Spotify App is stopping the music play constantly during mobile network mode (no problems whatsoever when I'm using wifi).

It stops playing approx. once every minute. To get it playing again opening the app is enough. It starts playing again without me klicking anything.

It's annoying though to constantly change to Spotify to continue the music.

App last updated february 6th.

Re: Spotify stops playing every minute in mobile network mode

Noah — Wed, 13 Feb 2019 17:56:48 GMT

Hey @Atitova,

Thanks for reaching out. Welcome to the community!

First up, let's try a quick clean reinstallation of the app by following these steps. This usually helps with many ongoing issues like this.

If that doesn't do the trick, could you let me know the exact version of Spotify and the exact version of the operating system you're running? Also, have you downloaded the songs that you're trying to listen to?

Let me know how it goes. Happy listening 🙂

Re: Spotify stops playing every minute in mobile network mode

Atitova — Thu, 21 Feb 2019 17:45:33 GMT

Hey @Noah-S !

Thanks for your reply! I resetted the spotify like you told, and now it's working perfectly!

I wonder though, if the stopping was caused because of memory issues. I moved the app to my sd-card, since my smartphone memory gets full very fast. I will have to download songs again in order to check if the problem is solved completely already. But at the moment it seems to be fine. Thank you! If any problems should reappear, I will open a new ticket.

Re: Spotify stops playing every minute in mobile network mode

Noah — Thu, 21 Feb 2019 21:09:57 GMT

Hey @Atitova,

I'm glad to hear that everything worked out! Let me know if the problem returns, and I'll see what I can suggest next 🙂

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