topic Re: Album tab does not load in Android

Album tab does not load

dr_dennis — Fri, 08 Feb 2019 18:29:25 GMT

Plan

Premium

Country

Canada

Device

Honor 8X (JSN-L23)

Operating System

Android Oreo

My Question or Issue

I am unable to access the album tab on either this phone or a Moto G5. When I try to reach it, I'm greeted with the spinning green circle of doom, no matter how long I wait. I can view albums by going to Songs and finding one from an album and pressing "View Album", but can't access albums directly. The albums load on desktop, so I don't think I have an account issue.

Troubleshooting Attempts:

Cleared cache, tried accessing on data and/or wifi, reinstalled 3x

Re: Album tab does not load

Hamiltonian — Sat, 09 Feb 2019 15:58:48 GMT

I have the exact same problem and also have a moto G5. Already tried a clean install when following this guide: https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/m-p/914257#U914257 which didn't solve the problem.

Re: Album tab does not load

stevesmoothie — Tue, 12 Feb 2019 06:41:03 GMT

Same here. Nokia 3.1 Android Oreo. This blows.

Re: Album tab does not load

elmonoisy — Tue, 12 Feb 2019 07:13:37 GMT

I'm also having the same issue and have tried to reinstall and clear the cache. Having the issue on my moto e5 and samsung galaxy tab s2.

Re: Album tab does not load

Vinnievlooi — Tue, 12 Feb 2019 07:50:56 GMT

Same problem here. Samsug galaxy J3, android 5.1.1.

Re: Album tab does not load

ljcreighton — Tue, 12 Feb 2019 08:51:13 GMT

I also have this problem - all the other tabs (artist, podcasts, etc.) work fine. Just not the album tab. Seems to be a "feature" of the 6th Feb update.

Sony Xperia XZ1 Compact. I'm running Android Pie.

Re: Album tab does not load

ljcreighton — Tue, 12 Feb 2019 08:53:34 GMT

I downgraded to the factory reset version of the app, and the albums tab worked again. Might run the old version until a fix is released.

Re: Album tab does not load

Dorowan — Thu, 14 Feb 2019 11:41:25 GMT

I had the same problem. Turned out it was connected to the Album "Shake The Shutter" by "!!!". If this Album is in my Library the Album listing will not show on my Android App. If I remove it everything works like it should.

Re: Album tab does not load

stevesmoothie — Thu, 14 Feb 2019 12:07:33 GMT

OH MY GOSH! That totally worked! Thanks so much.

Re: Album tab does not load

Hamiltonian — Thu, 14 Feb 2019 17:46:50 GMT

Thanks, this also worked for me! I removed Myth Takes from !!! from my library and now th album page loads again. I hope they fix this soon.

Re: Album tab does not load

elmonoisy — Thu, 14 Feb 2019 17:50:29 GMT

I also had a !!! Album in my list, removed and can now see all my albums! Spotify need to either get this fixed or at least let premium users know about this bug.

Re: Album tab does not load

prather05 — Fri, 15 Feb 2019 20:58:28 GMT

Unfortunately I have no such album in my library and this issue is also occuring for me. I removed the only album that had a '!' in it just to see if that worked, but it was unsuccessful.

Re: Album tab does not load

Dorowan — Fri, 15 Feb 2019 21:06:39 GMT

I am not sure but I think it is more related to artists that have special characters. I also read about someone who had an album from a band that started with €.

Re: Album tab does not load

Temposchmempo — Fri, 15 Feb 2019 21:32:35 GMT

**bleep** I've had this problem for years and it's been driving me nuts.. Just removed all my !!! Albums and it seems to have fixed it.

Re: Album tab does not load

ljcreighton — Sun, 17 Feb 2019 13:36:38 GMT

This is the first time my !!! albums caused this problem. I've removed them and the Android app functions fine again. Thanks to everyone who reported this temporary fix.

Oddly, this bug doesn't exist in the MacOS or iOS version of the application. Let's hope it's fixed soon, as it's not fair on fans or the actual bands/artists affected by the bug.

Re: Album tab does not load

ratsrock411 — Mon, 18 Feb 2019 06:21:11 GMT

I had the same problem and fixed it by removing the band "!!!" from my library. If you have any non-alphanumeric bands in your library, remove them using the desktop app or from the mobile app's search tab. This looks like a new Spotify bug that I hope they get fixed soon, but I can't find a place to report it.

Re: Album tab does not load

Dorowan — Mon, 18 Feb 2019 06:26:55 GMT

I already wrote a mail about the problem to bug-android@spotify.com

Re: Album tab does not load

Katerina — Wed, 06 Mar 2019 14:31:39 GMT

Hey there folks,

Thanks for posting and welcome to the Community!

No worries, our tech folks are currently looking into this. So that you can stay updated with any news, we'd recommend heading here and adding your +VOTE.

Hope this helps 🙂

Re: Album tab does not load

Hamiltonian — Mon, 25 Feb 2019 18:52:29 GMT

This sounds like a whole different problem.

Bug with accessing albums tab.

12578003 — Fri, 01 Mar 2019 00:49:14 GMT

Plan

Premium

Country

United States

Device

LG Stylo & Pocophone F1

Operating System

Android

My Question or Issue

Hello. Currently if you have music by !!! (artist) saved, you cannot access your 'Albums' tab on your mobile app. This issue persisted for me for weeks, despite changing my phones (Stylo -> Pocophone). Luckily, I came upon this thread. I hope to be able to save music without having this issue in the future.