Problemas com arquivos locais

lunaeith — Mon, 25 Feb 2019 20:54:08 GMT

Plan

Premium

Country

Brazil

Device

(ASUS Zenfone 3)

Operating System

(Android 8.0.0)

My Question or Issue

Os arquivos locais tocam normal no Desktop, porém aparecem como indisponíveis no Android.

Re: Problemas com arquivos locais

Jemi — Tue, 26 Feb 2019 11:53:54 GMT

Hey @lunaeith, help's arrived.

We hope you don't mind us replying in English. If your local files aren't synchronizing on your phone, make sure that:

Both devices are on the same WiFi network.
Your Spotify app is up-to-date.
All devices’ software is up-to-date. If you don't know, check with your devices' manufacturers for how to update the version software.
If possible, try switching between different networks and see if that helps. Try using mobile hotspot to connect the devices to the same network (this should ensure that there's no trouble with the network).

If there are too many local files, try with just a few, create a test folder and add some songs there to synchronize.

If nothing works, reinstall the app, but keep in mind that you'll have to re-download any music you've saved for offline listening.

Latly, we suggest that you check out this article for more info about using local files.

Hope that helps 🙂