Problem with 4G

Conte97 — Thu, 28 Feb 2019 14:12:18 GMT

Plan

Premium

Country

Italy

Device

Samsung Galaxy 9

Operating System

Android Pie

My Question or Issue

When i'm with 4G, musics don't load.

I must disconnect and reconnect the smartphone everytime i change a song

Re: Problem with 4G

Katerina — Fri, 01 Mar 2019 15:30:40 GMT

Hey there @Conte97,

Thanks for posting and welcome to the Community!

We'd first recommend taking a look at this support site article.

If that doesn't do the trick, we'd suggest trying a clean reinstall of the app on your Android device by following these steps:

Head here and click Remove all devices
Go to your Spotify settings, scroll down to Storage and then clear the cache
From the Android home screen, tap Settings > Apps
Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
Switch your device off and wait a couple minutes.
Switch your device back on.
Open the Google Play Store then search for and install the Spotify Music app.

Let us know how you get on 🙂